Management Development

TRAINING & EMPLOYMENT SERVICES

Find out how Adept helped a local company to become the first East Anglian taxi firm to be awarded Investors in People Accreditation here

Training Courses

Adept offer a variety of training courses and listed below are a range of programmes, which can be tailored to the exact requirements of the client. If you would like further information on any of these or other training courses that are specific to your business, please contact us at admin@adept-training.com to discuss your particular needs.

Further information relating to individual courses may be found by simply clicking on the course title below.

Training Programmes Include:

Business Skills	Management of Time Managing Meetings Negotiation Skills Organisational Skills Presentations & Public Speaking Project Management Professional Telephone Skills
Customer Service	Basic Customer Care Customer Care on the Telephone Handling Customers with Confidence & Care Managing Difficult & Demanding Customer Situations
Finance	Basic Book-keeping Skills
Health & Safety	Basic Health & Safety "NEW" Manual Handling Technique Responsibilities of the Office Manager
Human Resources	Absence Management Appraisal Systems Discipline & Grievance Requirements Recruitment & Selection Induction Processes Interview Technique
Interpersonal Skills	Assertiveness Developing Communication Skills
Management Skills	Effective Stress Managemen t for Managers Managing Difficult People Motivating People People Management Skills Team Building Team Leadershi p
Personal Development	Interview Preparation & Technique Managing Personal Stress & Pressure Improving Self-Confidence & Self-Esteem Personal Development "NEW"
Quality Management	Quality Auditing (Internal & External) Writing Specifications
Sales & Marketing	Sales Negotiation Skills Successful Selling Telesales & Telemarketing Effective Marketing
Strategic Development	Strategic Planning & Decision Making
Training	Evaluation of Training & Development Facilitation Skills Identifying Training Needs Training Design Training the Trainer
Writing Skills	Essential Writing Skills Minute Taking & Writing Report Writing

Training Courses

Training Programmes Include:

Send mail to rosobrien@adept-training.com with questions or comments about this web site. Copyright © 2001 Last modified: October 12, 2004

Send mail to rosobrien@adept-training.com with questions or comments about this web site.
Copyright © 2001
Last modified: October 12, 2004