 | Defining assertiveness and contrasting it with
aggressive and passive behaviour |
| Understanding different levels of
assertiveness |
| Identifying the ‘rights’ and
‘responsibilities’ of assertive behaviour |
| Giving and receiving constructive criticism |
| Asking and refusing requests assertively |
| Handling difficult people, awkward situations
and confrontation |
| Barriers to assertiveness |
| Distinguishing between ‘personality’,
‘attitude’ and ‘behaviour’; the key to dealing effectively with others |
| The assertiveness model and the four behaviour
types |
| Pro’s and con’s of the four behaviour
types |
| How to think and behave assertively |
| Techniques for use in a variety of situations |
| Essential listening and understanding skills |
| Recognising and dealing with fear |
| Influencing and negotiation skills |
| Using your voice to create positive images in
the minds of others |
| Ability to handle confrontation more easily |
| Feel less stressed and have greater confidence |
| Able to disagree more convincingly in a way
that maintains the effectiveness of the relationship |
| Improved image and credibility |
| Feel more positive about self and others |
| Communicate a point of view in a direct and
effective manner, recognising own and other peoples’ rights and responsibilities |
| More positive and confident behaviour which
will inspire confidence, motivate and persuade others |
TRAINING
& EMPLOYMENT SERVICES
