| Working towards better communication |
| Understanding body language |
| Effective use of listening skills |
| How to read efficiently |
| Taking and making use of notes |
| Exchanging information – using the
telephone, writing letters, using technology |
| Communicating on a one-to-one basis |
| Chairing meetings successfully |
| How to reach your audience |
| Compiling reports |
| Writing proposals |
| Communicating at work |
| Assessing your communication skills |
| Making a visual impact |
| Gaining accurate information by using good
questioning techniques |
| Getting your message across |
| Understanding
the different behavioural types and how best to communicate with them |