| Understanding stress – what is it and how
does it occur |
| Identifying types and levels of stress |
| The effect of stress on decision-making |
| Defining organisational stress and its cost |
| Recognising symptoms – physical, emotional
and behavioural |
| Measuring stress in the work-place |
| Analysing the causes of stress – jobs,
organisation, change, relationships |
| Dealing with stress in the work-place –
training, rewards, promotion, staff turnover, benefits, attitudes |
| Devising a strategy to reduce stress |
| The benefits of taking positive action |
| Analysing stress cycles – daily, weekly,
monthly, annually |
| Managing tasks and time |
| The importance of good communication and
information management |
| Noticing changing patterns of behaviour |
| Analysing personalities and team stress |
| Preventative stress measures |
| Helping others – colleagues, subordinates,
managers |
| Implementing
action – solutions to problems |
| Effective
stress management policies and procedures |