| What is Facilitation? |
| The role of the facilitator and the
facilitation process |
| Recognising the importance of initial contact
and overcoming prior conditioning |
| Establishing and managing attitudes |
| The importance of good, clear communication
– the effects of positive and negative language |
| Understanding and applying the preferred
learning style of each individual |
| Different facilitation styles and techniques |
| Agreeing objectives |
| Involving all participants in the learning
session |
| Briefing and de-briefing |
| Handling difficult and demanding situations
and people |
| Assertiveness |
| Evaluating benefits and concerns |
| Stimulating and generating creative thinking
and new ideas |
| Developing individual skills |
| Group dynamics, and the impact on individuals |
| How to encourage effective team support |
| Recording important outcomes from the session |
| Following-up facilitated sessions |