TRAINING & EMPLOYMENT SERVICES

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Interview Technique

The content will be specific to each client, individual delegate and group, and their particular requirements, but may include elements of the following:

	Understanding the different types of interview
	Pre-interview planning and preparation
	Setting the scene to accommodate the purpose
	Adapting interview styles in correlation with varying personalities and situations
	Employing good questioning and listening skills
	Assimilating and interpreting body language
	Performance criteria referencing
	Determining attitudinal tendencies, socially and organisationally
	Effective use of the interview ‘assessment matrix’
	Selecting key personnel for the task
	Consolidating mutual expectations
	Post-interview evaluation and follow-up actions

Personal and Organisational Learning Outcomes

	A considered and structured approach to maximise the value and outcome of the interview process
	Engaging effective methodologies that support good decision making
	Confidence in achieving the desired outcome both for the interviewee and the organisation
	Underpinning positive interviewee perception and loyalty combined with the sustained credibility of a ‘quality employer’

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Last modified: October 12, 2004