| Defining effective meetings |
| Conducting a meeting to achieve the desired
outcome |
| Identifying the different types of meetings
and setting objectives |
| The importance of achieving objectives |
| Deciding who should attend a meeting |
| Chairing meetings – the essential skills |
| Preparation in readiness for a meeting |
| The cost of ineffective meetings |
| Organising minutes to record and document
agreed actions |
| The importance of clear agendas |
| Opening the meeting |
| Leading a meeting constructively |
| Effective use of listening skills and
encouraging discussion |
| Assertiveness and control during the meeting |
| Dealing effectively with conflict and problem
participants |
| Summarising key points of the meeting |
| Participating confidently in meetings |
| Visual aids and documentation |
| Concluding the meeting |
| Follow-up actions |
| Cost effective and efficient use of time spent
in meetings |
| Ensures all viewpoints are raised, discussed
and dealt with |
| Improved interpersonal skills used to enhance
personal influence at meetings |
| Use effective techniques to deal with
difficult people and situations |
| Appropriate use of tools, i.e. visual aids,
documentation |
| Accurate records of outcome and agreed action |
| Good constructive meetings that meet
objectives within an assigned time-frame |