| The importance of good personal presentation |
| Considering the audience, their profile and
tailoring the presentation/speech to meet their needs |
| Dealing with nerves, using adrenalin to help
not hinder |
| Identifying the type of presentation required |
| Getting your message across |
| The importance of good planning and preparation – know your subject |
| Using prompts effectively without creating barriers between presenter and
audience |
| Dealing with questions, handling objections and audience feedback |
| Reading your audience before, during and after the presentation/speech |
| Developing your own personal style of delivery |
| Appropriate use of visual aids |
| Projecting credibility through tone of voice and body language |
| Presenting persuasively to achieve agreed objectives |
| Improving confidence and professionalism |