| Defining the types of audit |
| What makes a good, effective auditor |
| The audit as a means of management control |
| The overall audit sequence |
| Making contact with the individual responsible
for the area due for audit |
| The checklist – basic principles |
| Aspects outside the checklists |
| Application of the 80:20 Pareto Principle |
| Techniques for obtaining the necessary
information |
| Techniques for information gathering |
| Making the opening introductions |
| Physical checks – using the checklists |
| Using the checklists – observation |
| Handling non-conformances, Minor, Major &
Critical |
| Concluding the audit |
| Audit reports |
| Establishing the importance of the findings |
| The importance of clear communication |
| Follow-up actions defined in the report |
| Summary of the basic principles |