| Team development and relationships |
| The benefits of good communication |
| Characteristics of an effective work group |
| Defining the team and its
structure |
| Identifying communication
behaviours |
| Analysing team roles – Belbin |
| Situational leadership |
| The importance of good listening
skills and effective communication |
| Maximising communication skills
to get the best out of teams and colleagues |
| Sharing information outside the
team |
| Running motivated and productive
team meetings |
| Identifying areas for further
team development & improving standards |
| What are the organisation’s
objectives and what can team members do to meet the objectives |
| Planning and setting future
short-term & long-term goals and objectives |
| Setting action plans for personal
and team development – SWOT |