| Defining groups and teams |
| Recognising a successful team |
| Characteristics of an effective work group |
| Defining leadership qualities and functions |
| Identifying communication behaviours |
| Analysing team roles – Belbin |
| Finding and maintaining the right balance of skills within the team |
| Looking at different leadership styles |
| The importance of good listening skills and effective communication |
| Maximising communication skills to get the best out of your team and
colleagues |
| Sharing information outside the team |
| Establishing team trust and delegation |
| Matching team to task |
| Team building |
| Making meetings worthwhile |
| Dealing with problems |
| Identifying areas for further team development & improving standards |
| Tracking team progress |
| What are the organisation’s objectives and what can team leaders do to
meet the objectives |
| Improving team efficiency and maximising performance |
| Setting action plans for personal and team development – SWOT |
| Overview of relevant employment legislation |