 | Defining groups and teams |
 | Recognising a successful team |
 | Characteristics of an effective work group |
 | Defining leadership qualities and functions |
 | Identifying communication behaviours |
 | Analysing team roles – Belbin |
 | Finding and maintaining the right balance of skills within the team |
 | Looking at different leadership styles |
 | The importance of good listening skills and effective communication |
 | Maximising communication skills to get the best out of your team and
colleagues |
 | Sharing information outside the team |
 | Establishing team trust and delegation |
 | Matching team to task |
 | Team building |
 | Making meetings worthwhile |
 | Dealing with problems |
 | Identifying areas for further team development & improving standards |
 | Tracking team progress |
 | What are the organisation’s objectives and what can team leaders do to
meet the objectives |
 | Improving team efficiency and maximising performance |
 | Setting action plans for personal and team development – SWOT |
 | Overview of relevant employment legislation |