TRAINING & EMPLOYMENT SERVICES

Find out how Adept helped a local company to become the first East Anglian taxi firm to be awarded Investors in People Accreditation here

Telesales & Telemarketing

The content will be specific to each client, individual delegate and group, and their particular requirements, but may include elements of the following:

	Strategic activity planning and prioritisation
	Creating and managing your database
	Research and identification of the target audience
	Following up written correspondence
	Core skills for successful negotiation
	Passing the ‘Gate Keeper’
	Effective and confident ‘cold calling’
	Powerful & directive questioning
	Active & passive listening
	Strategic use of referrals, case studies and endorsements
	Gaining commitment
	Planning for & overcoming objections
	Presenting solutions
	Features and benefits
	Trading concessions
	Initiating the closing
	Customer Relationship Management
	Ten key steps to a win-win outcome
	Sustaining motivation and enthusiasm

Personal and Organisational Learning Outcomes

	Definitive and structured approach to smart and successful telecommunications
	Bolsters personal confidence and resilience
	Disciplined approach to fast pace telephony
	Reinforces organisational efficiencies and productivities
	Improved sales growth through proven methodologies
	Optimises personal and organisational achievement and recognition
	Increased market share and brand awareness
	New skills to galvanise motivation and commitment
	Enables strategic planning for successful outcomes
	Improved profitability through focussed methodologies
	Opportunity to strengthen organisational morale, competencies and credibility

Send mail to rosobrien@adept-training.com with questions or comments about this web site.
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Last modified: October 12, 2004