| The importance of delivery style
and personal presentation |
| Honey & Mumford Learning
Styles |
| Recognising the impact of
inadequate training |
| Understanding the variety of
training methods available and identifying which is most appropriate |
| The importance of good planning
and preparation – know your subject |
| Crisis planning |
| Mentoring, coaching and
facilitation technique |
| Getting your message across |
| The effects of positive and negative language |
| Developing your interpersonal skills |
| Know your trainees, their background and their
needs |
| Hints and tips on handling awkward and
reluctant trainees |
| Coping with nerves |
| Dealing with questions, handling objections
and trainee feedback |
| Maintaining the attention of delegates
throughout delivery |